[试题](ii) Upwards; (3 marks)
[试题](ii) authority; (3 marks)
[试题](iii) delegation. (3 marks)
[试题](c) Mentoring. (3 marks)
[试题](iii) Flexibility. (3 marks)
[试题](ii) vehicles. (3 marks)
[试题](ii) consignment inventory; and (3 marks)
[试题](b) Motivators. (7 marks)
[试题](b) continuous auditing; (5 marks)
[试题](b) ‘opinion shopping’; (5 marks)