A .跑动
B .友善
C .兴奋
D .精神饱满
[单选题]肯德基餐厅对进店的顾客招呼"欢迎观临",对离开的顾客高呼“谢谢光临”,这属于()。A .周围因素B .设计因素C .社会因素D .非物质环境因素
[判断题] 对于进站加油的顾客,问候时应该说:“欢迎光临!”A . 正确B . 错误
[判断题] 客人离开、应主动告别,并欢迎再次光临。A . 正确B . 错误
[判断题]收银员不必主动与顾客打招呼。()A.对B.错
[判断题]收银员不必主动与顾客打招呼。()A.对B.错
[单选题]新顾客光临时,要详细填写()。A . 顾客资料卡B . 工作单位C . 皮肤类型D . 出生年月
[单选题]选出招呼顾客的句子。()。A .What’s the price of the basket?B .Can you come down a bit?C .How much is the large size?D .Could I be of service to you?
[单选题]选出不是招呼顾客的句子。()。A .May I help you?B .Do you want to buy something here?C .How much is the large size?D .Could I be of service to you?
[单选题]员工应该主动了解顾客的(),认真聆听顾客的要求、意见和建议,最大限度地满足顾客的合理需求。A .收入B .需求C .年龄D .信用度
[单选题]选出招呼顾客用的句子:()。A .Do you sell orchid?B .Anything I can do for you?C .Let me look at the vases.D .I’d like a dozen nice Roses.